Technical Support v2 [READ ORIGINAL POST before posting]

What type of bug are you reporting? Unsure

What is the bug?
I'm unable to open PS! for more than 2 - 3 minutes at a time, after that it shows me the "You have been disconnected" screen. If I reconnect, the whole cycle repeats again. Sometimes trying to perform an action like type in chat or start a battle disconnects me early. My internet is working perfectly fine. On top of this, Smogon Forums itself is behaving very strangely, with abysmal loading speeds and not letting me paste screenshots within a spoiler (that one might be my stupidity). All other websites and applications i can think of that require the internet are working fine, better than normal even - Google, YouTube, Wikipedia, Minecraft, etc. I don't see anyone else complaining about this, so I'm assuming its an error on my end.

Are you able to replicate it? If so, how?
Yes, just by opening the tab again or reconnecting.

I can access offline capabilities like the Teambuilder though, that's why I assumed it was an internet issue.

Tried it just now - attempting to log into my account got me disconnected again.
 
Last edited by a moderator:
  1. Windows 10 Pro
  2. Brave 1.71.121
  3. I tried Firefox and it works fine there
  4. About 4 months ago I think? Could also be longer :/
  5. xdRudi.exe
  6. I have very low fps on showdown (in builder as well as in battle)
 
NeveringStar said:
What type of bug are you reporting? Unsure

What is the bug?
I'm unable to open PS! for more than 2 - 3 minutes at a time, after that it shows me the "You have been disconnected" screen. If I reconnect, the whole cycle repeats again. Sometimes trying to perform an action like type in chat or start a battle disconnects me early. My internet is working perfectly fine. On top of this, Smogon Forums itself is behaving very strangely, with abysmal loading speeds and not letting me paste screenshots within a spoiler (that one might be my stupidity). All other websites and applications i can think of that require the internet are working fine, better than normal even - Google, YouTube, Wikipedia, Minecraft, etc. I don't see anyone else complaining about this, so I'm assuming its an error on my end.

Are you able to replicate it? If so, how?
Yes, just by opening the tab again or reconnecting.

I can access offline capabilities like the Teambuilder though, that's why I assumed it was an internet issue.

Tried it just now - attempting to log into my account got me disconnected again.
Click to expand...
If you can supply the following, I may be able to help.
OS: What platform are you using (i.e. Windows 10, Windows 11, Linux, etc.)
OS Version: What version of your OS are you running (i.e. Windows 11 23H2) (Should be under your system information)
Browser: What browser are you using? (i.e. Microsoft Edge, Google Chrome, etc.)
Browser Version: What version your browser is (Should be in the settings page of your browser)
Internet Broadband: What is the broadband of internet you are getting (5Ghz, 2.5Ghz, etc.)
Internet Provider: Who do you get your internet from (i.e. Comcast, AT&T, etc.)

If you use Windows 10 or Windows 11, you can do the following to try and fix (may or may not work)
  1. Open Task Manager and End the task of your browser (make sure you copy and paste these instructions into Notepad so you can still follow them)
  2. Hold the Windows Key and press 'R'
  3. In the window that pops up, type 'cmd' and hit enter
    • this opens command prompt
  4. In the Command Prompt window, type the following, then press enter:
    1. 'ipconfig /release'
      1. This will cause your internet driver to 'turn off' (we will 'turn it back on' in the next command, which is in Step 5)
  5. Wait around 15 seconds for the process to complete (it will have the no internet icon in your taskbar once it has successfully completed)
  6. Again, in the command prompt window, type the following, then press enter:
    1. 'ipconfig /renew'
      1. This will 'turn it back on'
  7. In command prompt still, to confirm that the Internet driver is re-enabled, type the following command:
    1. 'ping google.com -n 8'
      1. this just sends small dummy packets to google.com in order to test if your internet connection is indeed back on
        1. if you see something like this, then it has worked:
          1. Code: 
            Pinging google.com [142.250.190.110] with 32 bytes of data:
Reply from 142.250.190.110: bytes=32 time=20ms TTL=115
Reply from 142.250.190.110: bytes=32 time=19ms TTL=115
Reply from 142.250.190.110: bytes=32 time=24ms TTL=115
Reply from 142.250.190.110: bytes=32 time=21ms TTL=115
Reply from 142.250.190.110: bytes=32 time=25ms TTL=115
Reply from 142.250.190.110: bytes=32 time=18ms TTL=115
Reply from 142.250.190.110: bytes=32 time=21ms TTL=115
Reply from 142.250.190.110: bytes=32 time=26ms TTL=115

Ping statistics for 142.250.190.110:
    Packets: Sent = 8, Received = 8, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 18ms, Maximum = 26ms, Average = 21ms
          2. Google's public ip is the 142.250.190.110, and is perfectly harmless to do this to.
    2. If all 8 are both sent and received, your internet connection is back
  8. Launch your browser, and go to Pokemon Showdown
    1. If it still does not work, try to set your DNS in your internet settings to those of OpenDNS (a public DNS server), then restart your device and try to connect again
      1. Primary DNS: 208.67.222.222
      2. Secondary DNS: 208.67.220.220
 
1. (Operating System) macOS Sequoia 15.2
2. (Web Browser) Safari 18.2 (20620.1.16.11.8)
3. (Other Browsers?) Tried in Chrome. Same issue.
4. When did the problem start? Last night January 6th, 2025 into morning January 7th, 2025
5. (PS Username) Van Hassal
6. Problem: I went to do a random battle and was asked to make a username. I did and after the battle I wanted to register the account. I typed in the same name and I was prompted to make a password, which I did. Now it says to log into that account and that the password is incorrect and the name is registered.
 
1. (Operating System) iPhone 13
2. (Web Browser) Safari
3. (Other Browsers?) Not an issue when I use showdown on browsers on my pc
4. When did the problem start? January 7th
5. (PS Username) dissociatingslvt
6. Problem: I tried logging into my user on mobile a bunch, and after that my IP got locked on my phone, it says I’m “currently locked due to being a proxy.” and when I submitted a ticket it came back and basically said something along the lines of “vpns don’t stop you from battling only chatting.” The problem is i’m not on a vpn and i don’t have a proxy on either, please help, thanks in advance too.
 
chopchampton said:
1. (Operating System) iPhone 13
2. (Web Browser) Safari
3. (Other Browsers?) Not an issue when I use showdown on browsers on my pc
4. When did the problem start? January 7th
5. (PS Username) dissociatingslvt
6. Problem: I tried logging into my user on mobile a bunch, and after that my IP got locked on my phone, it says I’m “currently locked due to being a proxy.” and when I submitted a ticket it came back and basically said something along the lines of “vpns don’t stop you from battling only chatting.” The problem is i’m not on a vpn and i don’t have a proxy on either, please help, thanks in advance too.
Click to expand...
Hello! I send you a private message on PS! to help you.
 
1. (Operating System) Windows 11, 23H2
2. (Web Browser) Brave, V. 1.73.105
3. (Other Browsers?) Chrome, issue persists.
4. When did the problem start? Yesterday evening, around 16:30 GMT.
5. (PS Username) BoltSapphire
6. Problem: PS disconnects frequently, then refuses to let me log back in. It does not acknowledge my username input, and remains in the "Choose name" stage, not opening up the PW input window. Occasionally, it logs me in without requesting the password at all, then immediately disconnects. Cleared all extensions, tried resetting my internet driver as an earlier post in this thread suggested, all to no avail.
Clearing cookies temporarily resolves the issue, but it returns after about 30 minutes of stable connectivity. Another thing to note would be that this issue began after I switched to my home wifi network, from my usual uni wifi/mobile data.

Would appreciate any help with the issue, as constantly clearing my cookies just to login is a chore and resets all my on-site preferences and teams.

PS: I've attached a screenshot of the screen when it logs me out immediately after login, if it's of any help.
 

Attachments

  • Screenshot 2025-01-11 214352.png
    Screenshot 2025-01-11 214352.png
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  1. arch linux
  2. firefox 134.0.2
  3. waterfox and chrome (this issue does not arise on chrome but does on waterfox and firefox; i would prefer to use firefox as much as possible and not have to sideload chrome for showdown.)
  4. about a month ago
  5. tessera (although this problem persists across accounts)
  6. i am unable to log into my account. if i try to log in, it prompts me to input my password which I do and then the login screen disappears without having logged me into my account. if I try to choose username again it still occurs. it gives 0 indication that a login has occurred or been attempted but if I type in the wrong password I do get an error for that. clearing cache has not worked and neither has any settings related to firefox as far as I can tell. I'm not even sure what is causing this problem as it seems so unique? its important to note that this issue does not occur on smogtours. video example linked here.
I would really appreciate any help! I'm very unsure what is causing this and I wanna get back to playing mons as soon as possible :)
 
Opelucid said:
  1. arch linux
  2. firefox 134.0.2
  3. waterfox and chrome (this issue does not arise on chrome but does on waterfox and firefox; i would prefer to use firefox as much as possible and not have to sideload chrome for showdown.)
  4. about a month ago
  5. tessera (although this problem persists across accounts)
  6. i am unable to log into my account. if i try to log in, it prompts me to input my password which I do and then the login screen disappears without having logged me into my account. if I try to choose username again it still occurs. it gives 0 indication that a login has occurred or been attempted but if I type in the wrong password I do get an error for that. clearing cache has not worked and neither has any settings related to firefox as far as I can tell. I'm not even sure what is causing this problem as it seems so unique? its important to note that this issue does not occur on smogtours. video example linked here.
I would really appreciate any help! I'm very unsure what is causing this and I wanna get back to playing mons as soon as possible :)
Click to expand...
I too am having this issue, I hope it's okay to reply like this.
1. Arch Linux
2. Zen Browser 1.7.1b
3. Firefox and Chromium. Issue does not occur on Chromium based browsers but seems to occur on firefox based ones, as Zen Browser is also a fork of Firefox.
4. Since about a month or two ago
5. QuagsireMyWife
6. I am unable to log into my account, upon logging in after inputting my password correctly it disappears, but doesn't log me in. Upon opening the networking tab, the login request has a status code of 500.

POST request:
https://play.pokemonshowdown.com/~~showdown/action.php

This is with my login credentials in the payload. This is given the status code 500, and "Error: Internal Server Error" in the response message.
 
QuagsireMyWife said:
I too am having this issue, I hope it's okay to reply like this.
1. Arch Linux
2. Zen Browser 1.7.1b
3. Firefox and Chromium. Issue does not occur on Chromium based browsers but seems to occur on firefox based ones, as Zen Browser is also a fork of Firefox.
4. Since about a month or two ago
5. QuagsireMyWife
6. I am unable to log into my account, upon logging in after inputting my password correctly it disappears, but doesn't log me in. Upon opening the networking tab, the login request has a status code of 500.

POST request:
https://play.pokemonshowdown.com/~~showdown/action.php

This is with my login credentials in the payload. This is given the status code 500, and "Error: Internal Server Error" in the response message.
Click to expand...
Opelucid said:
  1. arch linux
  2. firefox 134.0.2
  3. waterfox and chrome (this issue does not arise on chrome but does on waterfox and firefox; i would prefer to use firefox as much as possible and not have to sideload chrome for showdown.)
  4. about a month ago
  5. tessera (although this problem persists across accounts)
  6. i am unable to log into my account. if i try to log in, it prompts me to input my password which I do and then the login screen disappears without having logged me into my account. if I try to choose username again it still occurs. it gives 0 indication that a login has occurred or been attempted but if I type in the wrong password I do get an error for that. clearing cache has not worked and neither has any settings related to firefox as far as I can tell. I'm not even sure what is causing this problem as it seems so unique? its important to note that this issue does not occur on smogtours. video example linked here.
I would really appreciate any help! I'm very unsure what is causing this and I wanna get back to playing mons as soon as possible :)
Click to expand...
We have identified and fixed a crash on the login server related to these issues, let me know if the issue persists.
 
QuagsireMyWife said:
I too am having this issue, I hope it's okay to reply like this.
1. Arch Linux
2. Zen Browser 1.7.1b
3. Firefox and Chromium. Issue does not occur on Chromium based browsers but seems to occur on firefox based ones, as Zen Browser is also a fork of Firefox.
4. Since about a month or two ago
5. QuagsireMyWife
6. I am unable to log into my account, upon logging in after inputting my password correctly it disappears, but doesn't log me in. Upon opening the networking tab, the login request has a status code of 500.

POST request:
https://play.pokemonshowdown.com/~~showdown/action.php

This is with my login credentials in the payload. This is given the status code 500, and "Error: Internal Server Error" in the response message.
Click to expand...
1. MacOS Sonoma 14.6.1
2. Google Chrome Version 132.0.6834.160
3. I tried it on Safari and it worked, also of note i can access the account on google on other devices
4. This morning
5. Quackborg
6.Gives me this error message when i try to get onto main showdown and some alternate servers, no matter how much i refresh it doesnt go away. It's not an issue with the wifi network itself, I've tried on multiple networks and the result is the same
Screenshot 2025-02-09 at 3.28.57 PM.png
 
1:IOS (i hope that is what you mean)
2: safari for iphone
3: no
4: last saturday, tried making new account after being gone for a year
5 spookycecil
6: i am not sure if this is the right place, i could just have to manage to drag up my account that has been off for a year, but i dont think it would work, so i’m posting it here, when i try to say something, i get the thrice infamous line of “due to spam from your internet provider you can’t speak, except to staff, logging into an account you’ve used a lot in the past will allow you to chat” but, alas, as i have stated previously, i have not been on in a year so idk, sorry if this is the wrong place yeah i forgor too much.
 
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