Re: Sagiri vs Santu
During Santu and Sagiri's game yesterday, Santu timed out. Prior to running out of time and afterwards, Santu claimed that the simulator was not registering when they selected a move, and that their attempts to fix the issue by reloading the battle did not fix it either time they tried.
The host team agreed to a recreation under the assumption of a simulator glitch, as Santu's behavior in the battle log lined up with their claims, it was both early in the battle and Santu had a fair amount of time remaining when they claimed to be experiencing issues, Santu stated their issues with the simulator accepting their moves in battle chat before timing out, this is an infrequently reported but not unprecedented glitch, and a quick recreation would not provide a significant advantage to either player.
I personally failed to perform the recreation correctly and put Santu and Sagiri in the wrong playing positions, resulting in a team leak. The responsibility for this failure is on me alone, not on any actions made by Santu, Sagiri, or any fault of how recreations are done. Due to this, a fair recreation was no longer possible.
At this point, alternative options such as forcing a rematch with different teams require a higher threshold of proof that the simulator was glitching. As Santu was unable to provide conclusive evidence that they were experiencing a true simulator glitch, the host team is forced to rule as though it did not actually occur. Since Santu's normal timer ran out, Sagiri is given the win by timer.
Re: March Fires vs Skypenguin
During March Fires and Skypenguin's game today, March Fires timed out. After the battle ended, March Fires claimed that the simulator had caused them to time out despite having selected a move.
The host team elected not to allow for a recreation primarily due to lacking any supporting evidence that March Fires was experiencing a simulator glitch, either in the form of their behavior prior to running out of time or via any sort of screenshotted evidence. The timer logs provided as evidence do not indicate that March Fires was experiencing a simulator glitch over alternative explanations, and March Fires being on a low timer at the start of the turn near the end of the game mean that the host team was unwilling to give the benefit of the doubt for a recreation without evidence of a simulator glitch.
Skypenguin is given the win by timer.
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The dev team has been notified of the elevated reports of simulator glitches that leave players unable to select moves. The host team would strongly recommend that all players be aware and to please quickly take a screenshot showing the issue if you experience this, both so that the host team can make an appropriate call and so that the development team is able to more accurately diagnose and fix the issue.