What type of bug are you reporting? Support
What is the bug?
This isn't strictly a bug, but a recommendation for the support message left when helping resolve VPN/Proxy issues.
Despite having my VPN logged out, it seems to have been active anyway, and I wasn't sure how to fix it. I think a less technical user would have been stuck here for quite a bit longer, without a clear option for where to seek further assistance
Long form explanation:
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I was briefly restricted on the basis of being on a VPN or Proxy, my support ticket was returned with:
Are you able to replicate it? If so, how?
It seems that even if your VPN is not currently authenticated or manually enabled, it may still accidentally be on in the background, in a way that's not immediately obvious. I thought that my VPN was surely off, given that the applet clearly displayed a "session expired., please log in" message, which left me with no clear toggle on/off button.
I've now learned that it may be on despite appearing to be off, would it be possible to improve the messaging in the response script for this type of account restriction?
Thanks.
What is the bug?
This isn't strictly a bug, but a recommendation for the support message left when helping resolve VPN/Proxy issues.
Despite having my VPN logged out, it seems to have been active anyway, and I wasn't sure how to fix it. I think a less technical user would have been stuck here for quite a bit longer, without a clear option for where to seek further assistance
Long form explanation:
-----
I was briefly restricted on the basis of being on a VPN or Proxy, my support ticket was returned with:
In my ticket I basically replied with (retyped, not exact wording):[19:56] &Staff: Hello! Your report was resolved by DaWoblefet.
[19:56] &Staff: The result was "Multiple independent sites report your current connection as that of a proxy/VPN (e.g. https://www.iplocationtools.com/{my ip here}, https://ipqualityscore.com/free-ip-lookup-proxy-vpn-test/lookup/{my ip here}). Disable that to be able to chat."
It turns out after a bit of further investigation, the system tray icon for NordVPN is where I had to check, and rather surprisingly, it opted me in to "Web Protection" as a logged out user, which seems strange, unless it's some kind of security fallback setting.I genuinely cannot disable something that I'm not running. I have no incentive to be dishonest here, I just wanna be able to say gg when a game ends.
Is there maybe a recent update to Windows or Edge or something that's causing trouble? I do have NordVPN installed, but it is not logged in, it says my "session is expired", and I do not use it more than once every several months, strictly for work, as-is.
I'm on a fresh (this month) install of Windows 10, running Microsoft Edge (one or two updates out of sync), with uBlock Origin active, on google's 8.8.8.8/8.8.4.4 DNS, from my home address through a reputable ISP. There's nothing exotic about my setup, and thus nothing for me to disable aside from adblock I guess?
Are you able to replicate it? If so, how?
It seems that even if your VPN is not currently authenticated or manually enabled, it may still accidentally be on in the background, in a way that's not immediately obvious. I thought that my VPN was surely off, given that the applet clearly displayed a "session expired., please log in" message, which left me with no clear toggle on/off button.
I've now learned that it may be on despite appearing to be off, would it be possible to improve the messaging in the response script for this type of account restriction?
Thanks.
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